Ordering and Payment Information

Q: What payment methods do you accept?

A: We accept all Visa, MasterCard and Discover credit cards and debit cards.

Q: How can I place an order?

A: There are 2 ways to place an order:

* Online: With our secured payment gateway. Just follow the steps at checkout – it’s easy!

* On the phone: Our professional Customer Service Representatives are available 24 hours a day, 7 days a week. If you live in U.S.A. or Canada please call 24/7 Toll Free - 1.877.255.6406. International callers – please call us at +1.306.564.2446 24 hours a day 7 days a week.

Shipping Information

Q: How soon will you ship my order?

A: When you order before 4:00 pm, Eastern Standard Time, your order will normally ship the same business day. Orders placed after 4:00 pm EST, or on Saturday and Sunday, will normally ship within 24 hours.

Q: What are the shipping costs for my order?

A: Below are the current shipping methods and costs:

**For All Orders Over $65 within U.S.A.

Q: Do you offer free shipping?

A: Yes, all orders above $65 qualify for free ground shipping within U.S.A.

Returns and Refunds

At Donna Liza no purchase is complete until you are satisfied. We are confident that upon receipt of your merchandise you will find that it's exactly what you were expecting. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of the ship-to date for the full purchase price minus shipping and handling fees.

Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Please include all proper documentation and return the item in its original packaging for a full refund of the purchase price.

Please inspect your products carefully upon receipt and contact a representative immediately at (877) 255-6406 should you have any questions or need to return or exchange the item. In order to be accepted, packages must be postmarked within 30 days of receipt. Make sure to send by track able/insured mail.

Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecured packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund.

Ship the package insured and prepaid via U.S. Mail, UPS, or FedEx. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit.

Refund Processing

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 5 to 7 business days to process upon receipt of the item. Again, please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives.

Damaged or Defective Items

At Donna Liza we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please call us at ((877) 255-6406 and a customer service representative will be happy to help you!

Send Package to our Returns Department:

DONNA LIZA RETURNS

903 Mariner St

Brea CA 92821

USA

Please Note:

* Items that have been resized or altered, engraved, appear to be worn or damaged in any way are non-returnable.

* Donna Liza cannot be responsible for return shipments that have been damaged or lost.

* Shipping fees on all orders are non-refundable